Coastal
Transfer & Storage, Inc.
About Moving - A short
description
Your
Relocation Consultant is
responsible for assessing
your move needs, explaining
all your service options,
and accurately estimating
your costs. Your home will
be fully surveyed for items
that will be moved, and the
Relocation Consultant will
alert you to items that are
not allowed to transport or
have special requirements.
Your
Move Coordinator is the
person who stays on top of
the details and makes sure
that things happen when and
how they should.
Your
North American Driver
and Packer do more
than just drive the van and
fill in the boxes. Drivers
and packers are in charge of
all aspects of physically
moving your belongings.
This
includes:
[if
you will be packing yourself
click here for our
packing tips]
- Using protective
coverings to protect
your home and items
- Preparing a detailed
inventory of items to be
moved
- Labeling each carton
and piece of furniture
with coded stickers to
account for each and
every one
- Loading your
properly packed and
inventoried items into
the van
- Providing a Bill of
Lading (a shipping
contract) authorizing
transport of your
possessions
- Finally, safely
delivering your
belongings to your new
home
If you
cannot be present at the
time of loading, you'll need
to arrange for a responsible
person to act as your agent
in signing both the
bill of lading and the
inventory list.
Your driver
will prepare a detailed
Inventory & Condition Report
of the items you are moving.
In addition to tagging every
individual carton or piece
of furniture with numbered
and color-coded labels, the
movers will record each item
and a description of any
existing damage on the
inventory form. You should
accompany the driver as they
prepare the inventory,
pointing out any special
concerns or handling
considerations along the
way.
You'll
be asked to sign the
inventory, as your
acknowledgment that the
pieces indicated were loaded
and as verification of their
condition prior to moving.
Then, the driver will sign
the form as well and present
you with a copy. Keep this
inventory with you for use
at your new home.
The
driver also will ask you to
sign a
bill of lading. This is
the contract by which you
authorize the van line to
transport your possessions
and agree to pay for those
moving services. The bill of
lading serves to confirm the
moving services performed,
pickup and delivery
schedules, and the
valuation and protection
plan that you've selected.
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Delivery of Your
Possessions
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It's
extremely important for you
to contact your
move coordinator as soon
as you arrive in your new
hometown so that final
moving arrangements can be
made. The driver will
contact you a minimum of 24
hours prior to the expected
arrival time to confirm
delivery arrangements.
When
your shipment arrives, you
can help expedite the
unloading process by having
a room-by-room floor plan in
mind. Let the driver and
movers know where you want
things placed as they're
unloaded and brought into
your home.
The
driver and moving crew will
reassemble any items they
disassembled at origin. You
should check items off the
Customer
Check-Off Sheet as
they're brought in, noting
their condition. If an item
appears to have been damaged
while moving or is missing,
make a note on the inventory
including the driver's
copies and notify your move
coordinator.
Unless
approved billing or credit
arrangements have been made
in advance, the driver is
required by law to collect
payment for your household
move before your shipment
can be unloaded. If your
shipment is placed in
storage, charges up to that
point are due at that time.
Payment must be made in cash
or by certified or cashier's
check, travelers' checks, or
money order payable to North
American Van Lines. Many
agents also accept credit
cards. Personal checks
cannot be accepted. A copy
of the bill of lading signed
by the driver will be your
receipt.
If you have
requested and paid for
unpacking with your moving
services, your move
coordinator will arrange to
unpack cartons at the time
of delivery and will remove
used packing materials.
Should you choose to unpack
your cartons yourself,
you'll be responsible for
disposing of empty cartons
and used materials. |