843.546.4563
Most van lines talk quality, but not all can measure it. That’s why at North American Van Lines we’ve developed a set of metrics and programs to improve your relocation experience and deliver peace of mind…to ensure that every move is a quality move. Our moving services include these exclusive quality assurance programs:
Quality Index
The Quality Index is an internal monitoring system designed to provide valuable feedback from our customers on the various moving services they received. The Quality Index is based on the customer’s perception of their move experience. An Independent research firm randomly surveys customers after they’re finished moving to learn how North America Van Lines
Professional Driver Development
All North American Van Lines drivers go through a detailed qualification process and hands-on moving services training program. The training includes safe loading and unloading techniques to ensure safe moving of household effects, customer service, communication skills, and claims prevention skills.
Diver Quality Performance Rating
We also track our Agents and Drivers cargo handling performance through our Quality Performance Rating Program. Every North American Van Lines Agent and Driver is assessed a rating, based on their performance in loading, transportation and unloading skills, to ensure exceptional moving services are provided for all of our customers.
Agent Safety Officer Program
Safety is essential to every North American Van Lines move, on and off the road. The Agent Safety Officer Program educates our agents about formal vehicle inspections, implements safety precautions, and keeps drivers up-to-date on all moving services from loading and unloading to driving techniques.
In Addtion:
North American Van Lines wants to make sure that you feel comfortable and involved with every step of the moving process.
Service
North American's moving services can take you from A to Z on your move. We offer packing materials of all shapes and sizes for your clothes, mattresses, mirrors, dishes and more.
Our Storage Services can help you if you are not moving into your new house right away and need a place for your goods. Once your shipment arrives, we offer unloading, installation, and assembly services.
Protection
North American Van Lines offers Free Basic Liability and Maximum Value Protection (MVP) - our expanded full replacement protection coverage that can give you complete peace of mind during your move.
Our quality monitoring programs not only promote quality - they measure it. The Quality Index is an internal system we use to monitor feedback from customers. This helps us keep the level of service we offer among the highest in the industry. We also have Driver Quality and Development programs and Agent Safety programs that monitor and uphold the quality service delivered by our personnel. Put this all together and that's the North American way!
Contact us before you call the 'rest',
then you can rest with the knowledge that you have used the BEST
Proud Movers of Brookgreen Gardens
American Masters Sculpture Collection
Email us: request@coastaltransfer.com
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Georgetown, SC 29585
843.546.4563